Empty Shopping Cart

Problem:

After completing the address information your cart is empty.

Solution:

Clear your browser cache and retry your order by using this URL <a href="http://www.cardboardsafari.com">http://www.cardboardsafari.com</a>

If you've been on our site previously or navigated to the site from a link on another site or by using a Google search you are encountering an expired session id. Clearing your browser cache and entering the following URL will resolve the problem: <a href="http://www.cardboardsafari.com">http://www.cardboardsafari.com</a>

International Shipping

Cardboard Safari ships world-wide using the US Postal Service as it is the most cost effective and least amount of trouble for us and the customer. Our shopping cart automatically calculates shipping costs to your location. Select the items you want to purchase, add them to the shopping cart, enter your address information and the shipping rates and payment options are presented to you. It’s that simple.

When ordering multiple items the shipping rate may appear higher than it should be as the shipping box weight is added for each item. The actual package is weighed before shipping and we refund any shipping overage that might occur due to multiple item shipments. We never add additional fees to the shipping cost so you know you are paying the lowest rate.

You can save the shipping costs buying our products from a local retailer, check our <a href="http://www.cardboardsafari.com/shop/page.php?&pid=6">retail stores page</a> for a shop near you.

If no shop is listed in your area please contact your favorite local shop and ask that they stock our products.

Catalog, Newsletters, Etc.

If a user wishes to subscribe to our catalog, newsletter, etc., we ask for contact information such as name, street address and Email address to provide these communications. Out of respect for our users privacy we provide a way to opt-out of these communications.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an Email. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.

A cookie is a piece of data stored on the user's hard drive containing information about the user. We use both session and persistent cookies. Usage of a cookie from our store is in no way linked to any personally identifiable information. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our store.

Correcting/Updating/Deleting/Deactivating

If a user's personally identifiable information changes (such as your zip code, phone, Email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user's personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication.

Credits

You can expect a refund in the same form of payment originally used for purchase as soon as possible upon our receipt of your returned product. You will be refunded the shipping cost up to a maximum of $12.00 if the return is a result of a shipping error on our part.

Damaged/Defective Items

If you receive a damaged or incorrect item, <a href="mailto:info@cardboardsafari.com">contact customer service</a> no later than 5 business days of receipt. On a case by case basis, we will cover shipping charges up to a maximum of $12.00 upon our receipt of the defective or mis-delivered item which must be returned fully intact with the original packaging via common carrier that provides package tracking.

If there is extensive damage to the carton, refuse the order and <a href="mailto:info@cardboardsafari.com">contact customer service</a> immediately. Please have your order number available when you <a href="mailto:info@cardboardsafari.com">contact customer service</a>.

Information Collection and Use

Cardboard Safari is the sole owner of the information collected in this store. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Cardboard Safari collects information from our users at several different points in our store.

Links

This store contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our store and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by Cardboard Safari.

Membership

When you make a purchase in our store, you automatically become a member. You provide the following information to Cardboard Safari:

• Your name

• Your e-mail address

• Your billing and shipping address

• Your telephone number

• The type of credit card you are using if applicable

• Your credit card number and expiration date, or other form of payment

All members can choose whether or not they would like to receive electronic mailings from Cardboard Safari.

Order

We request information from the user on our order form when making a purchase. Here, is where a user must provide their contact information, like name and shipping address, and shipping information, credit card number and expiration date. This information is used for billing purposes and to fill the customer's order. If we have difficulty processing an order, this contact information is used to get in touch with the customer.

Payment Options

Cardboard Safari gladly accepts payments for purchases in the form of credit card or Paypal.

This privacy statement discloses the privacy practices for our store: www.cardboardsafari.com/shop/

Cardboard Safari has created this privacy policy to inform you of the information gathering and dissemination practices for this store, www.cardboardsafari.com/shop/. Because Cardboard Safari wants to demonstrate its commitment to your privacy, we have agreed to disclose our information practices and notify you of:

• What personally identifiable information (or third party personally identifiable information) of yours is collected from you through our store.

• The organization collecting the information.

• How the information is used

• With whom the information may be shared.

• What choices are available to you regarding collection, use and distribution of the information.

• The kind of security procedures that are in place to protect the loss, misuse or alteration of information under 's control.

• How you can correct any inaccuracies in the information.

If you feel that Cardboard Safari is not abiding by its posted privacy policy, you should <a href="mailto:info@cardboardsafari.com">contact customer service</a>.

Replacement Parts

While the incidence of defects in new items is extremely low, there may be occasions in which replacement parts are needed. In most cases, any replacement part requests will be handled directly by Cardboard Safari. However, in some cases in which the manufacturer is the authorized service center, all repairs or replacements will be handled by the manufacturer. Please refer to the warranty card (if any) accompanying the product for details.

Returns & Exchanges

You may return "new and unused" merchandise that has not been special ordered within 30 days of ship date as stated in our Returns section for a full refund of the purchase price, minus the shipping, handling, gift packaging, or other charges within 15 days of ship date.

The returned merchandise must be accompanied by proof of purchase as well as all original documentation and packaging; otherwise, the return will not be honored.

You must obtain a Return Merchandise Authorization (RMA) number from Cardboard Safari before returning merchandise. We will not accept any returned merchandise without an RMA number. <a href="mailto:info@cardboardsafari.com">Contact customer service</a> to obtain an RMA number. "New and unused" means that there are no scratches, marks, or blemishes on the item; and the item must not have been altered in any way. We cannot accept a return of any item with any indication that it has been used.

For returning an item to Cardboard Safari:

<a href="mailto:info@cardboardsafari.com">Contact customer service</a> to obtain an RMA number. The RMA number must be written on the original invoice.

Repack the product in its original packaging materials, including warranties. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as United Parcel Service (UPS) or Federal Express to the address listed at the top of the invoice.

If you receive a damaged or incorrect item, <a href="mailto:info@cardboardsafari.com">contact customer service</a> no later than 5 business days of receipt. On a case by case basis, we will cover shipping charges up to a maximum of $12.00 upon our receipt of the defective or mis-delivered item. If there is extensive damage to the carton, refuse the order and <a href="mailto:info@cardboardsafari.com">contact customer service</a> immediately.

Sales Tax

Since Cardboard Safari is based in Virginia, state law requires that we charge sales tax on orders shipped to customers residing in Virginia.

To customers residing in states other than Virginia, please be aware that, if applicable, the taxing authorities in your state may charge you a "use" tax on your out-of-state internet and/or catalog purchases. While it is not the responsibility of Cardboard Safari to charge or collect this "use" tax from you at this time, we are alerting our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authorities in your state directly.

Same Day Shipping for In-Stock Items

Most orders for In-Stock items begin the order process as soon as your online purchase is completed.

Cardboard Safari offers same day shipping on many orders for in-stock merchandise if we receive and process your credit card order before 3:00 pm EST Monday through Friday. Credit card orders for in-stock merchandise received after 3:00 p.m. EST Friday, on a weekend day or a holiday will begin processing the next business day.

Merchandise not available for same day shipping usually ships within two business days after your credit card order has processed. Please note that overnight delivery on credit card orders for in-stock merchandise processed before 3:00 p.m. EST on Fridays will be shipped on Monday as the next business day unless you select Saturday delivery for an additional charge when available.

Security

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

We have established a Secure Shopping Guarantee for every transaction that you make with SwingReminders Shop. Should any unauthorized charges appear on your credit card as a result of shopping with , you must notify your credit card provider in accordance with its reporting rules and procedures.

Cardboard Safari takes every precaution to protect our users' information. When users submit sensitive information via our store, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears on your Web browser. When you are not on a secure page, no lock icon will appear.

While we use SSL encryption to protect sensitive information (like your credit card information) online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to regain access to your information. Furthermore, ALL employees are fully informed about our security and privacy practices and updated as new policies are added or revised. They are regularly notified and/or reminded about the importance we place on privacy, and what they can do to ensure that our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.

If you have any questions about the security at our store you may <a href="mailto:info@cardboardsafari.com">contact us</a>.

Sharing

Cardboard Safari gives you access to third party partners to provide you with certain services. Cardboard Safari will provide that third party with your transaction information and then that third party will collect additional information if needed to provide you with the requested service. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

We use outside shipping companies to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Shipping Choices & Costs

U.S. Shipments

All orders are shipped using USPS or FedEx. Delivery time is usually five (5) business days from the time your package leaves our warehouse.

International Shipments

All prices and shipping charges are listed in U.S. currency.

Please note: International orders are subject to higher shipping rates, and applicable customs, import duties and taxes, which are the sole responsibility of the customer. Cardboard Safari does not charge any customs or import duties.

Since customs policies vary widely from country to country, we urge our international customers to contact their local customs office for further information.

Shipping Rules & Restrictions

Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once your payment is approved, the receiving address is verified, and the item is located in stock. If an item you order is not currently in stock, you will be notified by Email.

Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.

Special Offers

Established members will occasionally receive information on products, services, special offers and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications.

Surveys & Sweepstakes

From time to time, our store requests information from users via surveys or sweepstakes. Participation in these surveys or sweepstakes is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name, shipping address and Email address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this store.

Usage Tracking

Cardboard Safari's database tracks the traffic throughout our store. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the store, track user's movement in the aggregate. The statistics help us determine which products and services best serve our members and guests.